XENIA 15 KC GAMING NOTEBOOK

1-1 XPG XENIA Notebooks are covered by a 1-year limited warranty commencing from the purchase date. In the event that a notebook is purchased in a country or region that legally requires a longer duration for warranty, XPG shall provide extended warranty services to those consumers in accordance to the law.

1-2 Due to their consumable nature based on standard usage practices, Batteries, AC Adapters and LCDs are covered by a limited 1-year warranty from the date of purchase, unless specified differently by local regulations. 

1-3 While LCD panels are rigorously tested and screened for quality at the factory, over time they might present individual pixel imperfections given their physical nature. Based on each panel’s manufacturing standards, this limited warranty grants up to a maximum of three (3) non-contiguous bright pixels and up to five (5) non-contiguous black pixels, and in any case no more than eight (8) defective pixels, to be identified as normal functionality. Therefore, under the 1-year display limited warranty from the date of purchase, the LCD panel will be replaced only if the defective pixel count exceeds the aforementioned limits.Due to their consumable nature based on standard usage practices, Batteries, AC Adapters and LCDs are covered by a limited 1-year warranty from the date of purchase, unless specified differently by local regulations. 

1-4 While LCD panels are rigorously tested and screened for quality at the factory, over time they might present individual pixel imperfections given their physical nature. Based on each panel’s manufacturing standards, this limited warranty grants up to a maximum of three (3) non-contiguous bright pixels and up to five (5) non-contiguous black pixels, and in any case no more than eight (8) defective pixels, to be identified as normal functionality. Therefore, under the 1-year display limited warranty from the date of purchase, the LCD panel will be replaced only if the defective pixel count exceeds the aforementioned limits.

1-5 Pre-Installed Software

Software and other accessories that may be bundled with the product are not covered by this warranty, but by acceptance of the standard End-User License Agreement (EULA) of each software application before use. A copy of the original pre-installed image that the system was manufactured with is available as a separate partition on your SSD Drive, should you require re-installment of the software from scratch. System recovery can be activated by pressing F8 while powering on the system after having completely shut down the system or can be initiated from within the Windows Recovery options menu in the Control Panel.

In the event that your SSD needs a replacement or the recovery partition was removed, our Service Center can provide you with a recovery service and revert your device back to its original pre-installed status.

1-6 User Replaceable Parts

Most XPG Notebook designs may allow standard parts like additional SSDs and memory modules (in limited models only) to be added or replaced by the end user. While XPG strongly recommends to only use validated parts to be installed into XPG notebooks to avoid unexpected behavior, given the open nature of PC design and to match our customers’ desires, XPG warranties will not be voided in the event of using replacement parts that have not been validated by XPG. However, in the event that a user decides to replace parts, the following limitations may apply:

(1)   XPG will NOT be responsible for incompatibility issues or any damage caused by the affected change, for example if a thermal pad for a new SSD is not installed or does not contact properly, ending in heat or damage of the part, or if the new part damaged the existing board.

(2)   XPG will NOT guarantee that a non-validated part will keep the level of advertised performance or battery life for the device.

(3)   XPG will only cover defects that are limited to the standard design of the machine as manufactured and within the original aforementioned warranty period.

(4)   XPG will NOT be responsible for any data loss after replaceable parts have been installed. However, customers can always request to obtain the original manufacturing image that the machine was originally shipped with by opening a request in our RMA system, or by request to the local service provider in your territory, if original licensed software was shipped with the purchased configuration.

2.1 Subject to the terms and conditions hereunder, XPG provides, without any charges or fees, replacement or repair services to our customers for defective Products within the applicable warranty term (hereinafter referred to as “Warranty Service”). The warranty term commences from the original purchase day. If Warranty Service is needed, any documentation which is able to prove the original purchase day should be provided. If the original purchase day cannot be determined, the commencement of the warranty term will be determined by XPG according to the Product serial number.

2.2　Please contact the local reseller where the purchase was made for help. Or you may, at your option, make a Warranty Service Request on ADATA’s RMA service webpage. Through your request on the webpage, XPG will provide Warranty Service from XPG headquarter. In this case, the cost of transportation and relevant insurance for the delivery of the Product to XPG shall be borne by you, and XPG shall cover the cost of all other transportation and relevant insurance when returning the Product back to you after Warranty Service completion.

2.3　Please note that:

(1)　XPG may replace the defective Product with a spare product from stock as in lieu of repairing the Product, and after replacement, XPG may at its sole option dispose of defective Products. Therefore, in this case, the repaired Products you receive may not be the original Products you sent for Warranty Service, and the original Product will not be returned back to you as well.

(2)　In the event that production of the Product has been discontinued or factory repair service is no longer provided, XPG will, at its sole discretion, offer a substitute in equivalent level or class for such Product instead.

3.1　This Warranty does not apply to defects or damages to Products caused by human error-related factors or any other non-ordinary factors, including but not limited to:

(1)　Malfunctions or damages caused by force majeure such as natural calamity or any inappropriate use by any person.

(2)　Product has been repaired or taken apart by unauthorized technicians.

(3)　Warranty label is altered, damaged or missing.

(4)　Product serial number does not conform to XPG’s records, or is difficult to ascertain.

(5)   Please note the warranty does not cover standard wear and tear or user errors.

Exception of warranty

3.2　NEVER does this Warranty apply to the recovery or back-up on any digital data in the Product. XPG does not guarantee the completeness of digital data stored in the Product during and after Warranty Service, and is not liable for any damages or losses of digital data stored in repaired Products. Furthermore, XPG shall in no event be liable for, during the delivery of the Product, any damages to the Product and any losses of digital data stored in Products. Consequently, before sending the Product to XPG for Warranty Service, if it is equipped with storage function, it is suggested that you make a back-up of your digital data from the Product and remove those digital data from the Product.

3.3　To the extent that applicable laws or regulations allow, in no event shall XPG be liable, under this Warranty, for any losses of profit, anticipated savings and digital data, or indirect, incidental or consequential losses or damages caused by Products.

3.4　XPG manufactures consumer and business-class Products. Since Products are not designed for extreme precision technology or absolute safety applications, it is not recommended to apply the Products in life support machines or other emergency equipment, which may lead to personal injury or death if such equipment is defective or suffers a breakdown, including but not limited to medical or medical-related equipment, military or military-related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control system, nuclear energy system, and so forth. XPG shall not be liable for any personal injury or death, or any loss or damages to property arising from such kind of application mentioned above.

3.5　XPG makes no other warranties, including any warranty of merchantability or fitness for a particular purpose, whether expressly or implied per the Products. In the event that any law or regulation of a particular country/region prohibits the exclusion of implied warranty (i.e. warranty of merchantability and fitness), the terms of XPG’s implied warranty shall be subject to such laws/regulations or the Warranty term hereunder, whichever is shorter.

3.6　Counterfeit products are NOT covered by this or any XPG warranty. Counterfeit products are any products that XPG, at its sole discretion, determines were not manufactured by XPG or any of its authorized manufacturing partners. Counterfeit products will be reported for investigation and will NOT be returned.

3.7　Obsolete or Discontinued Products An obsolete or discontinued product will be replaced by the same product, if it is available. If the same product is not available, XPG will replace the obsolete or discontinued product with a product of similar function and capacity.

3.8　Certified Refurbished Products All certified refurbished products have a 90-day, replacement-only warranty.

3.9  European Union Exceptions
(1) In the European Union, the minimum warranty period provided by resellers is 2 years; local country regulations apply.

(2) The minimum warranty period for refurbished products is 1 year; local country regulations apply.
(3) For consumer transactions in certain jurisdictions, including but not limited to, the European Union, Australia and New Zealand, the limited terms contained in this statement, unless legally prohibited, are in addition to the mandatory statutory rights applicable to the sale of this XPG product to you in those jurisdictions.