(A.) Contact the local reseller where the purchase was made for timely support and local help.
(B.) If there is no after-sale service in your country, you may fill-out request on Contact us page. In this case, the cost of transportation and relevant insurance for the delivery of the Product to XPG shall be borne by you, and XPG shall cover the cost of all other transportation and relevant insurance when returning the Product back to you after Warranty Service completion.
(C.)Warranty application is only applicable to after-sales service in the region where the product was purchased, and does not provide cross-regional global warranty.
(D.)Cross-regional purchases made through online stores and platforms (such as Amazon, Newegg, Lazada, Shopee, etc.) will be subject to the limited warranty period provided by the country or region where such online retailer processes the transaction.
Welcome to the XPG customer service system! We provide technical support, website information, and warranty service. To better assist you, please fill out the form below. *XPG provides warranty services according to local authorized items in each country. In the event that a consumer requests cross-regional warranty service outside of the region of purchase, the service will be provided based on the availability of the service at that location.