Currently some of the newer AMD Chipsets are showing an issue in the way they handle Human Interface Device interface (HID.dll) differently from other platforms. This interface is required by Canvas mode to address all LEDs independently for rendering complex lighting effects designed by the user directly. 

The issue has been escalated and under investigation. We are expecting that future version of the generic AMD chipset driver will solve this issue and this information will be updated as soon as a solution is made available. 

Please note that the main menu and the “Connected Devices” menu are not affected by the issue, so PRIME BOX still has full functionality available on AMD platforms for Thermal Management and Lighting Control.

The PRIME software is essential for adjusting the lighting. You have 3 options to set lighting effects:

1. Showroom screen:

Choose your preferred preset lighting options. All connected ARGB components will synchronize with the selected lighting effect simultaneously.

2. Connected Device- Lighting Section:

In the lighting section, you can customize the preset lighting for each ARGB port.

3. Canvas Mode: 

You can create a custom lighting effect for each LED.

If you connect ARGB components with varying numbers of LEDs to a single header and want to customize settings for each LED, please select "model > customized" and enter the larger number of LEDs in the blank box under the "number of LEDs" option. Then, turn on Canvas and you may control each LED individually. 

If you are unable to view temperature measurements in the thermal control tab, please close XPG PRIME software and restart it by right-clicking the app and selecting the "Run as administrator" option. This should make the temperature display appear correctly.